🛠️ How to Report a Product Listing Correction

Keeping product listings accurate is critical to ensure customers receive the correct information and to avoid potential issues. If you need to report a correction to a product listing, please follow the process below.

The Best Way to Report a Listing Correction

The most effective way to request a product listing update is through the live messaging channel available on the Supplier Portal/Hub.

Why use live messaging?

• ✅ You can clarify your request in real time with our team.

• ✅ Any missing details can be provided immediately.

• ✅ This allows us to execute your change request as quickly as possible.

Requesting an Immediate Delisting

If you identify a serious issue with a listing (e.g., incorrect information that could cause problems for customers), you can also request for the product to be delisted immediately via the live messaging channel.

• This ensures the product is removed while updates are being made.

• Once the correction is completed, the product can be re-listed without delay.

Key Takeaway

Always use the live messaging channel on the Supplier Portal/Hub for:

• Submitting listing corrections

• Clarifying details in real time

• Requesting immediate delisting if required

This ensures your request is actioned quickly, accurately, and with minimal disruption.