Stephen Ujfalussy
Activity overview
Latest activity by Stephen Ujfalussy
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Stephen Ujfalussy created an article,
I've received the wrong item
If the item you received differs to what you ordered or expected:For orders placed online - Please contact our Customer Service team within 28 days from the delivery date with full details of the w...
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Stephen Ujfalussy created an article,
My item is Faulty
If you've identified a fault with an item you ordered:For orders placed online - please contact our Customer Service team with full details of the item and fault and we will investigate this for yo...
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Stephen Ujfalussy created an article,
I can't see a refund on my bank statement
Please allow 7 days for the refund to appear in your bank account.
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Stephen Ujfalussy created an article,
When will I receive a refund?
We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our returns portal you should receive a ‘Your return has been received’ email within...
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Stephen Ujfalussy created an article,
How will I receive a refund?
For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it...
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Stephen Ujfalussy created an article,
I've lost my receipt
If you no longer have your receipt for any reason, the store team may be able to reissue it for you.To check this, you will need to:- Return to the store where you originally purchased the item wit...
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Stephen Ujfalussy created an article,
Return an Item bought online, Shipped from a Brand Partner
You have 28 daysto return your itemYou will need to pay for the returns postageOnce returned, allow14 days to be refundedItems shipped by a Brand Partner will look like this on your emails: What is...
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Stephen Ujfalussy created an article,
I need to return an item I bought online
You have 28 daysto return your itemYou pay from £4.99 per returnOnce returned, allow14 days to be refundedReturning an item shipped by a Brand Partner? Please visit our Brand Partner Returns articl...
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Stephen Ujfalussy created an article,
Why is my Order late?
We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as:During busy periods - when a sudden high volume of products needs to be...
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Stephen Ujfalussy created an article,
Tracking Delivery
You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this:In your emails we send to you confirming your order is shipped....
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