Return an Item bought online, Shipped from a Brand Partner

You have 28 days to return your item	You will need to pay for the returns postage	Once returned, allow 14 days to be refunded

Items shipped by a Brand Partner will look like this on your emails:

What is a Brand Partner?

Some items sold on our website are shipped directly from one of our Brand Partners. In case of returns, it's important you send Brand Partner items to the correct address, so that they can be checked and refunded for you.

How to return a Brand Partner order

1	Identify the name of the Brand Partner by checking your emails to identify who shipped that item (if it doesn’t name a brand partner alongside the product, it was likely shipped directly from us)
2	Find your specific Brand Partner from the search tool below. This will give you an overview of how returns work, for that supplier.
3	Follow the instructions to arrange your return where this is possible.

Other important information related to returns 

• If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
   
• For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
   
• Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
   
• Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
   
• All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
   
• Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
   
• Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
   
• Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.