Stephen Ujfalussy
Articles
Recent activity by Stephen Ujfalussy
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I've received the wrong item
If the item you received differs to what you ordered or expected:For orders placed online - Please contact our Customer Service team within 28 days from the delivery date with full details of the w...
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My item is Faulty
If you've identified a fault with an item you ordered:For orders placed online - please contact our Customer Service team with full details of the item and fault and we will investigate this for yo...
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I can't see a refund on my bank statement
Please allow 7 days for the refund to appear in your bank account.
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When will I receive a refund?
We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our returns portal you should receive a ‘Your return has been received’ email within...
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How will I receive a refund?
For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it...
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I've lost my receipt
If you no longer have your receipt for any reason, the store team may be able to reissue it for you.To check this, you will need to:- Return to the store where you originally purchased the item wit...
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Return an Item bought online, Shipped from a Brand Partner
You have 28 daysto return your itemYou will need to pay for the returns postageOnce returned, allow14 days to be refundedItems shipped by a Brand Partner will look like this on your emails: What is...
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I need to return an item I bought online
You have 28 daysto return your itemYou pay from £4.99 per returnOnce returned, allow14 days to be refundedReturning an item shipped by a Brand Partner? Please visit our Brand Partner Returns articl...
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